FAQ

Are you a South African store?
Yes. The Soft Life Collective is proudly South African and serves customers nationwide. We're built specifically for local lifestyles, local budgets, and local delivery.
How long does delivery take?
Delivery times vary depending on your location and the specific product. Estimated delivery windows are shown on each product page before you purchase. We'll always keep you informed.
Are payments secure?
Yes. All payments are processed through fully encrypted, secure payment providers. Your financial details are never stored on our servers.
Can I track my order?
Yes. Once your order is dispatched, you'll receive tracking details so you can follow your delivery every step of the way.
What if my product arrives damaged?
Contact us immediately with photos and your order number at thesoftlifecollective1@outlook.com. We take product quality seriously and will work quickly to make it right.